Frictionless Sales Course

Preview certificate

What will I learn?

Level up your retail sales skills with our Frictionless Sales Course, designed to make your sales process smoother and boost customer satisfaction. Dig into customer journey mapping, personalisation techniques, and acting on feedback to improve the customer experience. Become a pro at making decisions based on data, integrating the latest sales tools, and automating CRM systems. Learn to spot sales bottlenecks, measure success using key performance indicators, and put effective change management strategies in place. Sign up now to transform your sales approach and get results, lah!

Apoia's Unique Benefits

Online course with lifetime access
Certificate aligned with educational standards
Printable PDF summaries
24/7 online support
Select and organise the chapters you want to study
Customise your course workload
Instant feedback on practical activities
Study anytime, no internet required

Build skills

Enhance your practical skills in the areas listed below

Master customer journey mapping for a really smooth sales experience, hor.

Use data-driven decisions to make your sales strategies better, can.

Implement CRM systems to automate sales efficiently, sia.

Spot and reduce sales process bottlenecks effectively, you know.

Apply personalisation techniques to boost customer satisfaction, confirm.

Suggested summary

Workload: between 4 and 360 hours

Before starting, you can change the chapters and the workload.

  • Choose which chapter to start with
  • Add or remove chapters
  • Increase or decrease the course workload

Examples of chapters you can add

You will be able to generate more chapters like the examples below

This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but it offers practical and relevant knowledge for your professional journey.