Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and indefinite course
What will I learn?
Boost yone career wit wi Call Centre Supervisor Course, weh den design fo mek professionals get di correct skills dem weh den need fo succeed. Learn how fo use key performance indicators fo mek team work sharp-sharp and customer dem happy. Learn how fo handle wahala dem weh big man dem bring wit correct talk and fo make sure team dey work together. Sort out common problem dem like when people dem dey lef job and how fo keep quality top. Use Six Sigma, Lean Management, and technology fo mek work smooth. Plan wetin fo do wit clear goals and how fo use resource dem well. Join wi fo mek yone supervisory skills correct today!
Weekly live mentoring sessions
Rely on our team of specialists for weekly assistance
Imagine learning something while addressing your queries with professionals already working in the field? At Apoia, this is possible
Gain access to open sessions with various industry professionals
Expand your network
Share experiences with specialists from different fields and tackle your professional challenges.
Learning outcomes
Enhance the development of the practical skills outlined below
Master KPIs: Mek team work sharp-sharp and customer dem happy.
Resolve Escalations: Manage customer wahala dem well-well.
Optimize Processes: Use Six Sigma and Lean management way dem.
Enhance Communication: Learn how fo mek team dey talk to each other correct.
Action Planning: Use resource dem well and set goal dem weh man fit measure.