Customer Experience Specialist Course
What will I learn?
Take your call center work to the next level with our Customer Service Specialist Training. You go learn how to make plans and strategies by changing how things dey do and putting the customer first. You go get better for tok-tok with people by listening good and talking clear. You go learn how to collect and check feedback, see how customers dey go about things, and find out where things dey hard them. You go understand how call centers dey work, how to handle problems, and how to make things better. You go plan and do things correct by setting targets and using resources well.
Apoia's Unique Features
Develop skills
Enhance the development of the practical skills listed below
Learn how to change things so customer service go sweet more.
Make plans wey put customer first for call centers.
Be number one for listening good and talking clear.
Check feedback well-well so things go dey improve all the time.
See how customers dey waka so you fit find out where the pain dey and fix am.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can adjust the chapters and the workload.
- Choose which chapter to begin with
- Add or remove chapters
- Adjust the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course focused on personal and professional growth. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.