Customer Service: Handling Abusive Customers Course
What will I learn?
Learn di correct way to handle customers wey dey vex wit our full course wey we design for call center people. Make una communication skills strong wit correct listening, showing you understand, and how you di speak. Learn how to settle problem wit talking, making things calm, and finding solution. Learn how to write things down correct wit how to use CRM and how to report things correct. Put yousef first and learn how to manage stress while you understand wetin customer get right and wetin company say. Make yousef get correct sense and show you professional even when things hard. Register now so you fit change how you di do customer service.
Apoia's Unique Features
Develop skills
Enhance the development of the practical skills listed below
Learn how to listen correct so customer go happy when una di talk.
Use way dem for make vex people calm down so problem go settle quick.
Use CRM system so you fit write things down quick and report things correct.
Learn how to control yousef so you fit manage stress well.
Understand wetin law say and wetin customer get right.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can adjust the chapters and the workload.
- Choose which chapter to begin with
- Add or remove chapters
- Adjust the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course focused on personal and professional growth. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.