Customer Service: Handling Abusive Customers Course
Content consistently updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and indefinite course
What will I learn?
Learn di correct way to handle customers wey dey vex wit our full course wey we design for call center people. Make una communication skills strong wit correct listening, showing you understand, and how you di speak. Learn how to settle problem wit talking, making things calm, and finding solution. Learn how to write things down correct wit how to use CRM and how to report things correct. Put yousef first and learn how to manage stress while you understand wetin customer get right and wetin company say. Make yousef get correct sense and show you professional even when things hard. Register now so you fit change how you di do customer service.
Weekly live mentoring sessions
Rely on our team of specialists for weekly assistance
Imagine learning something while addressing your queries with professionals already working in the field? At Apoia, this is possible
Gain access to open sessions with various industry professionals
Expand your network
Share experiences with specialists from different fields and tackle your professional challenges.
Learning outcomes
Enhance the development of the practical skills outlined below
Learn how to listen correct so customer go happy when una di talk.
Use way dem for make vex people calm down so problem go settle quick.
Use CRM system so you fit write things down quick and report things correct.
Learn how to control yousef so you fit manage stress well.
Understand wetin law say and wetin customer get right.