Customer Service: Soft Skills Fundamentals Course
CertificatePreview
Content consistently updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and indefinite course
What will I learn?
Boost your call center work with our Customer Service: Soft Skills Basic Training. Learn to feel for customers by understanding how they feel and connecting with them. Improve how you talk to people using words, body language, and clear talk. Learn how to handle vex customers by calming them down and managing what they expect. Build skills to solve problems and listen well so you can know what customers need. Always try to improve yourself by thinking about your work and setting goals for yourself. Join now for real, quality learning.
Weekly live mentoring sessions
Rely on our team of specialists for weekly assistance
Imagine learning something while addressing your queries with professionals already working in the field? At Apoia, this is possible
Gain access to open sessions with various industry professionals
Expand your network
Share experiences with specialists from different fields and tackle your professional challenges.
Learning outcomes
Enhance the development of the practical skills outlined below
Learn to feel for customers: Connect with customers so you can serve them better.
Follow-up well: Make sure customers are happy by following up on time.
Talk clear: Improve how you talk to people using words and body language.
Calm vex customers: Solve problem with angry customers calmly.
Listen good: Understand what customers need by listening well.