Customer Service: Soft Skills Fundamentals Course
What will I learn?
Boost your call center work with our Customer Service: Soft Skills Basic Training. Learn to feel for customers by understanding how they feel and connecting with them. Improve how you talk to people using words, body language, and clear talk. Learn how to handle vex customers by calming them down and managing what they expect. Build skills to solve problems and listen well so you can know what customers need. Always try to improve yourself by thinking about your work and setting goals for yourself. Join now for real, quality learning.
Apoia's Unique Features
Develop skills
Enhance the development of the practical skills listed below
Learn to feel for customers: Connect with customers so you can serve them better.
Follow-up well: Make sure customers are happy by following up on time.
Talk clear: Improve how you talk to people using words and body language.
Calm vex customers: Solve problem with angry customers calmly.
Listen good: Understand what customers need by listening well.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can adjust the chapters and the workload.
- Choose which chapter to begin with
- Add or remove chapters
- Adjust the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course focused on personal and professional growth. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.