Operations Supervisor Course
What will I learn?
Boost your call centre wok with our Operations Supervisor Training. This training go help you sabi monitoring and evaluation techniques, benchmarking, and performance analysis. You go master important call centre KPIs like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. Learn how to make things run better, use technology well, and develop good training wey go work. Get proper knowledge on how to prepare report and talk to stakeholders, and create strong plans wey get risk management and resource allocation inside.
Apoia's Unique Features
Develop skills
Enhance the development of the practical skills listed below
Sabi evaluation metrics well-well: Make call centre performance better with correct metrics.
Make processes run fine: Arrange operations so everything go smooth and effective.
Check performance gaps: Find out areas wey need to improve and fix them.
Write clear report: Talk about important things with report wey correct and easy to understand.
Understand KPIs: Use key performance indicators for make good decisions.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can adjust the chapters and the workload.
- Choose which chapter to begin with
- Add or remove chapters
- Adjust the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course focused on personal and professional growth. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.