Performance Analyst Course
What will I learn?
Boost ya call center work wit wi Performance Analyst Training, wey dem design so professionals go get di correct skills for data analysis and report writing. Learn how to clean data, use visuals, and use numbers science method dem fo understand how things dey go and wetin dey happen. Learn how to decide and measure di main performance number dem, make ya report dem clear and easy fo understand, and use time series analysis fo predict wetin go happen. Get di correct knowledge to help make performance improve and make correct decision based on data.
Apoia's Unique Features
Develop skills
Enhance the development of the practical skills listed below
Learn how to show data wit visuals: Make and understand report dem wey get power.
Analyze how performance dey: Decide and measure di main call center KPI dem.
Do numbers science analysis: Use method dem for testing idea and regression.
Talk bout wetin una find out clear clear: Arrange and present ya analysis findings dem in a way wey easy fo understand.
Know trends and patterns: Use time series analysis fo predict wetin go happen.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can adjust the chapters and the workload.
- Choose which chapter to begin with
- Add or remove chapters
- Adjust the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course focused on personal and professional growth. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.