Phone-Based Customer Service Course
What will I learn?
Step up your game for work wey involve phone inside customer service with our Phone Customer Service Training. You go sabi correct ways to answer phone, how to control the way calls dey flow, and how to always sound professional. You go learn how to connect with people, make sure customers happy, and manage wetin dem expect. Learn how to handle stress by managing your time well and taking care of yourself. Develop quick ways to solve problem and talk good, including showing you understand how people dey feel and listening good. Always dey ready to learn from wetin people tell you and think about how you dey do things. Join us now for big change!
Apoia's Unique Features
Develop skills
Enhance the development of the practical skills listed below
Manage how call dey flow: Control how calls dey go from one place to another with sharp-sharpness.
Build rapport: Make customer trust you and feel connected to you every time.
Solve problems swiftly: Find quick and good solutions to customer wahala dem.
Communicate clearly: Talk straight and show you understand dem, so dem go understand you well.
Manage stress: No let pressure worry you and remember to take care of yourself.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can adjust the chapters and the workload.
- Choose which chapter to begin with
- Add or remove chapters
- Adjust the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course focused on personal and professional growth. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.