Voice of The Customer Course
What will I learn?
Open your ear to wetin customer dem really want! This 'How to Hear Wey Customer Dem Talk' course na for marketing people wey want sabi book well-well. You go learn how to check data, how to put the correct feedback first, and how to arrange customer dem opinion in a proper way. You go sabi how to put customer dem talk inside your business plan, make customer dem feel alright, and measure if you dey do well with correct numbers. You go master how to collect feedback from social media to correct survey, and make correct plan to fix customer dem problem and make dem loyal.
Apoia's Unique Features
Develop skills
Enhance the development of the practical skills listed below
Check customer data: Sabi use tool dem for check data well-well.
Put feedback first: Learn how to find the feedback wey you fit use do something correct.
Put VoC inside: Make customer dem talk part of how una dey make decision.
Design survey: Make correct survey wey go give you correct feedback.
Tell people about change: Explain the update dem to customer dem in a correct way.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can adjust the chapters and the workload.
- Choose which chapter to begin with
- Add or remove chapters
- Adjust the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course focused on personal and professional growth. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.