Call Center Metrics Technician Course
What will I learn?
Improve your call centre career with our Call Centre Metrics Technician Course. You go sabi master important metrics like Customer Satisfaction Score, Average Handle Time, Service Level, and First Call Resolution. You go learn how to make performance better so that work fit dey easy and customer go dey happy. You go learn how to give good advice wey fit work, make your reporting skills sharp, and use data analysis to see wetin dey happen and where chance dey. Join us now make you change your skills and make your call centre work sweet.
Apoia's Unique Features
Develop skills
Enhance the development of the practical skills listed below
Master key call centre metrics: CSAT, AHT, Service Level, FCR.
Optimize performance: Make FCR better, reduce AHT, make customer satisfaction high.
Develop actionable insights: Measure how e dey affect, see where to fix.
Excel in reporting: Talk wetin you see, show data well well, arrange reports.
Analyze data effectively: Do statistical analysis, understand wetin the data dey talk.
Suggested overview
Workload: between 4 and 360 hours
Before getting started, you can adjust the chapters and the workload.
- Choose which chapter to begin with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You'll be able to create more chapters like the examples below
This is a free course, focused on personal and professional growth. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.