Customer Service: Soft Skills Fundamentals Course
Content routinely updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Boost your customer service work in Senegal with our Customer Service: Soft Skills Fundamentals Course. Learn to show empathy by understanding how customers feel and making a real connection with them. Improve how you talk to people using words, body language, and getting straight to the point. Find out how to deal with customers who are vex through calming them down and making sure they know what to expect. Get better at fixing problems and listening carefully to know what customers need. Promise to keep getting better by thinking about yourself and setting goals to grow. Sign up now for training that’s useful, top-quality and directly applicable to the Senegalese context.
Live mentoring sessions weekly
Rely on our team of specialists to assist you weekly
Imagine learning while clarifying doubts with those already in the field? At Apoia, this is possible
Gain access to open sessions with various market professionals
Expand your network
Exchange experiences with specialists from different areas and solve your professional challenges.
Learning outcomes
Enhance the development of the practical skills below
Master empathy: Connect with customers on an emotional level for better service delivery in Senegal.
Effective follow-up: Make sure customers are happy by following up with them properly and on time.
Clear communication: Improve how you talk and use body language when interacting with customers.
De-escalation skills: Cool temper when dealing with difficult customers and resolve issues peacefully.
Active listening: Listen carefully to understand what customers need and find solutions tailored to them.