Customer Service: Soft Skills Fundamentals Course
What will I learn?
Boost your customer service work in Senegal with our Customer Service: Soft Skills Fundamentals Course. Learn to show empathy by understanding how customers feel and making a real connection with them. Improve how you talk to people using words, body language, and getting straight to the point. Find out how to deal with customers who are vex through calming them down and making sure they know what to expect. Get better at fixing problems and listening carefully to know what customers need. Promise to keep getting better by thinking about yourself and setting goals to grow. Sign up now for training that’s useful, top-quality and directly applicable to the Senegalese context.
Apoia's Unique Features
Develop skills
Enhance the development of the practical skills listed below
Master empathy: Connect with customers on an emotional level for better service delivery in Senegal.
Effective follow-up: Make sure customers are happy by following up with them properly and on time.
Clear communication: Improve how you talk and use body language when interacting with customers.
De-escalation skills: Cool temper when dealing with difficult customers and resolve issues peacefully.
Active listening: Listen carefully to understand what customers need and find solutions tailored to them.
Suggested overview
Workload: between 4 and 360 hours
Before getting started, you can adjust the chapters and the workload.
- Choose which chapter to begin with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You'll be able to create more chapters like the examples below
This is a free course, focused on personal and professional growth. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.