De-Escalating Conversations For Customer Service Course
Content routinely updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Learn how to settle vexing customer service talks with our Customer Service Course. Ee been build am for call center workers wey wan get more skills. You go learn better ways to fix palava, how to handle stress, and find correct solutions. You go sabi listen well, show understanding, and talk clear. You go be expert for writing down and telling people wetin happen, plus do pass wetin customers expect by knowing wetin dem want and handling dem complaints fine-fine. Make your customer service dey top today.
Live mentoring sessions weekly
Rely on our team of specialists to assist you weekly
Imagine learning while clarifying doubts with those already in the field? At Apoia, this is possible
Gain access to open sessions with various market professionals
Expand your network
Exchange experiences with specialists from different areas and solve your professional challenges.
Learning outcomes
Enhance the development of the practical skills below
Master cooling down talk: Settle fight well-well with correct ways.
Better communication: Use understanding and talk clear so people go understand well.
Handle stress: No dey vex, dey professional even when things hard.
Find solution: Know wetin cause the problem and find correct solutions wey go work.
Customer excellence: Do pass wetin dem expect and handle complaints with style.