Live Chat Coordinator Course
What will I learn?
Take your call center career to the next level with our Live Chat Coordinator Training Programme. It's designed to improve your skills in making sure things are done well (quality assurance), how you talk to people (communication), and managing your time. Learn to really listen to customers (active listening), talk clearly, and handle tricky conversations to make customers very happy. You'll also learn how to decide what's most important to do first, encourage your team, and fix problems quickly. Get good at watching how well people are doing and giving them advice to help them keep getting better. Join now to change how you handle customer service and do great in the fast-moving world of live chat coordination.
Apoia's Unique Features
Develop skills
Enhance the development of the practical skills listed below
Learn how to listen carefully to customers so you can talk to them better.
Use quality standards to make your service top-notch.
Get better at managing your time so you can focus on the most important tasks.
Come up with new and creative ways to solve problems effectively.
Make customers happier by giving them service that's just right for them.
Suggested overview
Workload: between 4 and 360 hours
Before getting started, you can adjust the chapters and the workload.
- Choose which chapter to begin with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You'll be able to create more chapters like the examples below
This is a free course, focused on personal and professional growth. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.