Operations Supervisor Course
What will I learn?
Improve your call centre career wit our Operations Supervisor Training Course, wey dem design to make your monitoring and evaluation techniques, benchmarking and performance analysis betta. Master important call centre KPIs like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. Learn how to make processes betta, use technology well, and develop good training programs. Get experience for report preparation and how to talk to stakeholders, and make strong implementation plans with risk management and how to use resources well.
Apoia's Unique Features
Develop skills
Enhance the development of the practical skills listed below
Master evaluation metrics: Make call centre performance betta wit correct metrics.
Optimize processes: Arrange operations well for efficiency and effectiveness.
Analyze performance gaps: Find and fix areas wey need improvement.
Craft clear reports: Talk about findings wit arranged, short reports.
Understand KPIs: Use key performance indicators for strategic decisions.
Suggested overview
Workload: between 4 and 360 hours
Before getting started, you can adjust the chapters and the workload.
- Choose which chapter to begin with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You'll be able to create more chapters like the examples below
This is a free course, focused on personal and professional growth. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.