Phone-Based Customer Service Course
What will I learn?
Take your call center work to the next level with our Phone-Based Customer Service Training. You go learn important skills like how to answer phone calls properly, how to handle calls as them dey come, and how to always sound professional. You go learn how to connect well with customers, make them happy, and make sure they know what to expect. We go teach you how to handle stress well with time management and how to take care of yourself. You go learn how to solve problems fast-fast and how to talk to people in a way wey dem go understand, including how to show you care and listen well. You go also learn how to always dey learn and improve yourself through feedback. Join us now for a training wey go change your life!
Apoia's Unique Features
Develop skills
Enhance the development of the practical skills listed below
Master call flow: Learn how to handle calls properly and direct customers to where dem suppose go.
Build rapport: Learn how to connect well with customers and make them trust you.
Solve problems swiftly: Learn how to find quick and good solutions for problems.
Communicate clearly: Learn how to use simple language wey go make people understand you well, and how to show you care.
Manage stress: Learn how to stay calm and take care of yourself even when things dey hard.
Suggested overview
Workload: between 4 and 360 hours
Before getting started, you can adjust the chapters and the workload.
- Choose which chapter to begin with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You'll be able to create more chapters like the examples below
This is a free course, focused on personal and professional growth. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.