Telephone Operator Course
What will I learn?
Improve your chances of getting a job in a call centre with our Telephone Operator Training Programme. This course is designed to make you better at customer service, solving problems, and managing your time well. You will learn how to build good relationships with customers, deal with difficult customers, and make sure they are happy. You will also develop good communication skills, including how to use your voice and body language, and how to listen properly. You will also learn how to solve disagreements, be professional, and control your emotions so you can handle stress. Sign up now for a useful, good quality learning experience that fits in with your other plans.
Apoia's Unique Features
Develop skills
Enhance the development of the practical skills listed below
Get better at making customers feel comfortable: Build trust and connect with every customer who calls.
Solve problems quickly: Use ways of talking and calming people down to deal with problems effectively.
Improve your communication: Become excellent at speaking, using your body language, and listening carefully.
Manage your time better: Decide what is most important and deal with calls quickly.
Improve your emotional control: Manage stress and understand how customers feel.
Suggested overview
Workload: between 4 and 360 hours
Before getting started, you can adjust the chapters and the workload.
- Choose which chapter to begin with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You'll be able to create more chapters like the examples below
This is a free course, focused on personal and professional growth. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.