WFM Technician Course
What will I learn?
Boost your call centre career with our WFM Technician Course (Senegal). This course is designed to give professionals like you the important skills to manage workforce properly. You go deep inside data analysis, learning how to handle service levels and average handling time like a pro. You'll learn to make proper reports, plan schedules well, and cut costs effectively. You will understand how call centres work, use technology to your advantage, and improve performance by using important numbers. This quick, top-quality course gives you real-life ideas to make things work better and succeed in your job.
Develop skills
Enhance the development of the practical skills listed below
Master data analysis: Learn to properly check call volume and handling time.
Craft reports: Learn how to structure and present workforce management findings in a clear way.
Optimize costs: Put in place ways to reduce costs and manage budget well.
Enhance scheduling: Make schedules that work well for busy and quiet times.
Boost efficiency: Reduce the time people are idle by using flexible scheduling solutions.
Suggested overview
Workload: between 4 and 360 hours
Before getting started, you can adjust the chapters and the workload.
- Choose which chapter to begin with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You'll be able to create more chapters like the examples below
This is a free course, focused on personal and professional growth. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.