Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Step up your career game with our Customer Success Manager Training Programme, tailored for management and admin professionals ready to shine in keeping customers happy and coming back. We go deep into the important numbers, how much a customer is worth over time, and why customers leave. You'll learn how to collect feedback, break it down, and use it to make things better. Improve how you connect with customers through sharp communication and the right technology. You'll also learn how to get new customers started smoothly, manage resources well, and come up with real plans to keep customers around. We'll show you how to measure if you're doing well and how to keep improving. Join us now and level up your customer success skills!
Live mentoring sessions weekly
Rely on our team of specialists to assist you weekly
Imagine learning while clarifying doubts with those already in the field? At Apoia, this is possible
Gain access to open sessions with various market professionals
Expand your network
Exchange experiences with specialists from different areas and solve your professional challenges.
Learning outcomes
Enhance the development of the practical skills below
Learn the key numbers for keeping customers happy so you can boost loyalty and stop customers from leaving.
Break down customer feedback to make them even happier and more engaged.
Create onboarding plans that make new customers feel welcome and get them started easily.
Use strong communication skills to build better relationships with clients.
Develop practical plans to keep customers around and hit real business targets.