Building Rapport With Customers Course
What will I learn?
Make your call center work better with our How to Get Close and Understand Customers Course. Learn how to understand what customers are thinking, handle hard feelings, and know what they need exactly. Use technology, good talking, and managing your time well to make talking to customers better. Learn how to fix problems, handle complaints easily, and make hard times become good chances. Make customers trust you, talk to them like they are special, and always be happy so that customers will always want to come back. Join now to change how you help customers.
Apoia's Unique Features
Develop skills
Enhance the practical skills listed below
Know how people feel: Understand and care about how customers are feeling.
Talk good: Learn how to talk clearly and in a way that people understand.
Manage time well: Do your work fast but also do it well when helping customers.
Fix problems smartly: Find out what is really causing the problem and find new ways to fix it.
Make people trust you: Get close to customers and make them feel like they are special.
Suggested summary
Workload: between 4 and 360 hours
Before beginning, feel free to change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course focused on personal and professional development. It is not akin to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.