Customer Experience Course
What will I learn?
If you dey work for call center, this Customer Happiness Course go helep you sabi how to treat customers well-well. You go learn the difference between just helping customer and making customer feel good, and how to measure if you dey succeed by looking at numbers. We go also talk about how AI and machines fit helep, and how to use different ways to talk to customers like phone, WhatsApp, or face-to-face. You go learn how to make your customer service better, make sure you talk to each customer like they are special, and how to answer dem quick-quick. Join us so you fit sabi all the secrets to making customers happy!
Apoia's Unique Features
Develop skills
Enhance the practical skills listed below
Sabi Customer Happiness Well-Well: Know the difference between just service and making customer happy.
Look at the Numbers: Track and understand the important numbers wey dey show how we dey do.
Make Communication Better: Improve how we dey talk to customers so they fit understand well.
Treat Each Customer Special: Make sure we dey treat each customer like they are important and unique.
Answer Quick-Quick: Make sure we dey answer customer questions and problems fast.
Suggested summary
Workload: between 4 and 360 hours
Before beginning, feel free to change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course focused on personal and professional development. It is not akin to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.