Customer Service: Handling Abusive Customers Course
What will I learn?
Learn di best way to handle customers wey dey vex for call center work. Make your communication skills strong by listening good-good, showing understanding, and controlling how you dey speak. Learn how to settle fight through talking, calming people down, and finding solutions to problems. Improve how you keep record by using CRM and writing correct reports. Take care of yourself and manage stress, plus understand customer rights and company rules. Make your emotional intelligence and professionalism high when you dey deal with difficult people. Register now so dat you go change di way you dey do customer service.
Apoia's Unique Features
Develop skills
Enhance the practical skills listed below
Learn how to listen good-good so dat you go understand customers well.
Use way to calm people down so dat you go settle fight easy-easy.
Use CRM system to keep records and write reports correct.
Learn how to control yourself so dat you go manage stress well.
Understand di law and customer rights for service.
Suggested summary
Workload: between 4 and 360 hours
Before beginning, feel free to change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course focused on personal and professional development. It is not akin to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.