Customer Service: Soft Skills Fundamentals Course
What will I learn?
Improve your call centre work with our Customer Service: Basic Soft Skills Course. Learn well about empathy by understanding how customers feel and building good relationships with them. Make your talking and communication better by using words, body language, and keeping things short and clear. Learn how to handle customers who are not happy by calming them down and making sure they know what to expect. Develop ways to solve problems and listen carefully to find out what customers need. Promise to keep getting better by thinking about yourself and setting goals for personal growth. Join now for learning that is useful and of good quality.
Develop skills
Enhance the practical skills listed below
Learn empathy well: Connect with customers' feelings so you can serve them better.
Follow-up properly: Make sure customers are happy by following up with them on time.
Talk clear: Make your talking and body language better when you're interacting with people.
Calm people down: Resolve problems with customers who are not happy in a calm way.
Listen well: Understand what customers want by listening carefully.
Suggested summary
Workload: between 4 and 360 hours
Before beginning, feel free to change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course focused on personal and professional development. It is not akin to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.