Dealing With Difficult Customers Course
What will I learn?
Learn the correct way to manage customer interactions wey dey challenging with our course, 'How to Handle Customers Wey Dey Hard.' E dey designed for people wey dey work for call center, this course go teach you practical and correct lessons on how to communicate well, how to build trust, and how to listen good. Learn how to know the problem, find solution, and control yourself when you dey stressed, while you still dey professional. Make your skills strong for knowing when customer dey emotional and how to settle fight, so that you go dey give customer good service wey go make them happy and make your work better.
Apoia's Unique Features
Develop skills
Enhance the practical skills listed below
Learn how to talk good: Make your talk clear and improve your verbal skills so customer go understand well.
Build customer trust: Make customer believe you and make sure you dey give them correct service always.
Listen good when customer dey talk: Listen properly to customer wey get problem and show them you dey care.
Solve problem quick quick: Know the problem and find solution fast.
Control yourself when you dey stressed: Know wetin dey stress you and make sure you dey rest well.
Suggested summary
Workload: between 4 and 360 hours
Before beginning, feel free to change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course focused on personal and professional development. It is not akin to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.