De-Escalating Conversations For Customer Service Course
What will I learn?
This Customer Service training will teach you how to calm down difficult conversations, especially if you work in a call center. You'll learn good ways to solve disagreements, handle stress, and find solutions to problems. You'll also get better at listening carefully, understanding how people feel, and talking clearly. We'll teach you how to write down what happened and report it properly. You'll learn how to give customers more than they expect by understanding what they need and dealing with their complaints politely. Learn to be a top-notch customer service person today!
Apoia's Unique Features
Develop skills
Enhance the practical skills listed below
Become a master of cooling things down: Learn simple ways to solve problems without shouting.
Talk better: Understand people and speak clearly so everyone understands.
Handle stress well: Keep calm and act professional even when things are tough.
Solve problems properly: Find out what's causing the problem and fix it in a sensible way.
Be the best at customer service: Do more than people expect and handle complaints with respect.
Suggested summary
Workload: between 4 and 360 hours
Before beginning, feel free to change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course focused on personal and professional development. It is not akin to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.