De-Escalating Conversations For Customer Service Course
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifetime course
What will I learn?
This Customer Service training will teach you how to calm down difficult conversations, especially if you work in a call center. You'll learn good ways to solve disagreements, handle stress, and find solutions to problems. You'll also get better at listening carefully, understanding how people feel, and talking clearly. We'll teach you how to write down what happened and report it properly. You'll learn how to give customers more than they expect by understanding what they need and dealing with their complaints politely. Learn to be a top-notch customer service person today!
Live mentoring rooms weekly
Count on our team of specialists to support you weekly
Imagine learning something while clearing your doubts with people who already work in it? At Apoia, this is possible
Access open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other fields and address your professional challenges.
Learning outcomes
Enhance your development of the practical skills listed below
Become a master of cooling things down: Learn simple ways to solve problems without shouting.
Talk better: Understand people and speak clearly so everyone understands.
Handle stress well: Keep calm and act professional even when things are tough.
Solve problems properly: Find out what's causing the problem and fix it in a sensible way.
Be the best at customer service: Do more than people expect and handle complaints with respect.