De-Escalation Course
What will I learn?
Improve your call centre work with our De-escalation Training. This training will give you the skills you need to handle difficult situations. You will learn how to manage your time well, decide what's most important, and handle many tasks at once. You will also learn how to solve problems peacefully, including how to talk and calm people down. You will become better at understanding your feelings and talking to people. You'll learn how to figure out problems and act professionally so customers are happy and you can build good relationships with them that last. Join now to make your customer service much better.
Apoia's Unique Features
Develop skills
Enhance the practical skills listed below
Get good at de-escalation: Learn how to calmly solve problems using good ways to calm people down.
Improve how you talk to people: Listen carefully and show you understand how they feel to connect with them better.
Understand your feelings better: Control your stress and feelings so you can talk to people better.
Get better at managing time: Decide what's most important and deal with things that interrupt you without wasting time.
Make your customer service better: Always give good service and change how you do things to fit different people's needs.
Suggested summary
Workload: between 4 and 360 hours
Before beginning, feel free to change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course focused on personal and professional development. It is not akin to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.