Technical Support Specialist Course
What will I learn?
Take your call centre job to another level with our Technical Support Specialist Training. You go learn how to handle vexing customers, guide them through fixing problems, and write good scripts for talking to people. You go get understanding on how to find out if internet is misbehaving and put in place ways to solve the problem. You go sharpen your communication skills by learning to be understanding, listening well, and talking clear. This training is good and practical, and it’s been planned so it fits your time, giving you the tools you need to shine for technical support work.
Apoia's Unique Features
Develop skills
Enhance the practical skills listed below
Learn how to handle vexing customers: Manage difficult customer talk smoothly.
Find out why internet is misbehaving: Know and fix common internet wahala fast-fast.
Grow problem-solving skills: Put good solutions in place for technical challenges.
Sharpen communication: Use understanding and listening well to make customer support better.
Create guides for fixing problems: Write clear guides for fixing technical wahala, step by step.
Suggested summary
Workload: between 4 and 360 hours
Before beginning, feel free to change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course focused on personal and professional development. It is not akin to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.