WFM Technician Course
What will I learn?
Improve your work for call centre with our WFM Technician Training, weh e designed to give people di important skills for manage work force. Learn how to look good good at data, and how to use di correct service levels and average time weh person dey handle call. Learn how to write report weh people go like, arrange timetable well well, and cut cost proper. Understand how call centre dey work, use technology, and make work dey go well with correct measures. This training go teach you quick quick how to make work dey go fast and make you successful for your work.
Develop skills
Enhance the practical skills listed below
Learn how to look good good at data: Check how many calls dey come and how long people dey take to handle dem well.
Write report: Arrange and show workforce management things clear clear for people to understand.
Cut cost: Put things in place weh go cut cost and manage budget well.
Arrange timetable well: Make timetable weh go work well for when work plenty and when e no plenty.
Make work dey go fast: Reduce time weh people dey idle by arranging timetable weh fit change according to how work dey go.
Suggested summary
Workload: between 4 and 360 hours
Before beginning, feel free to change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course focused on personal and professional development. It is not akin to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.