Specialist in Virtual Reference Services Course
What will I learn?
Level up your Library Science skills with our Expert for Virtual Reference Services Training. This full program will give you the power to learn how to figure out what people need, make your service strategies better, and use the latest tools like chat and video calls. You go deep into how people use things, focusing on making it easy for everyone to use and quick to get answers, while keeping up with what's new. Get really good at planning how to put things into action and connect well with your community. Come join us and change your virtual reference services for the better!
Apoia's Unique Features
Develop skills
Enhance the practical skills listed below
Get really good at looking at user data to make virtual reference services better.
Do good surveys and talks with people to understand what they think.
Put service improvement plans in place to get more people involved.
Use the newest tools for quick and easy virtual talking.
Make things easy and fast for people to use to improve how they access the service and response times.
Suggested summary
Workload: between 4 and 360 hours
Before beginning, feel free to change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course focused on personal and professional development. It is not akin to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.