Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifetime course
What will I learn?
Improve your job prospects with our Customer Success Manager Training Programme. It's designed for managers and admins who want to be top in keeping customers happy and coming back. You'll learn about important numbers, how much a customer is worth over time, and why customers leave. Get good at collecting opinions, understanding them, and using them to make things better. Improve how you connect with customers using good communication and technology. Learn how to get new customers started smoothly, manage resources well, and create plans that actually keep customers. See how well you're doing and always look for ways to improve. Join us now and change your customer success skills for the better!
Live mentoring rooms weekly
Count on our team of specialists to support you weekly
Imagine learning something while clearing your doubts with people who already work in it? At Apoia, this is possible
Access open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other fields and address your professional challenges.
Learning outcomes
Enhance your development of the practical skills listed below
Get good at understanding customer retention numbers so you can improve loyalty and stop customers from leaving.
Understand customer feedback so you can make them happier and more involved.
Make sure new customers have a smooth start so they enjoy their experience.
Use good communication methods to make your relationships with customers stronger.
Create plans that actually work to keep customers and help the business reach its goals.