Voice of The Customer Course
What will I learn?
Find out how to really listen to what customers are saying with our The Way Customers Talk Course. It's made for people who work in marketing and want to be the best. You'll learn how to look at data, figure out what feedback is most important, and sort out customer ideas properly. Learn to put what customers say into how your business works, make customers happier, and know if you're doing well by checking important numbers. You'll also learn how to get feedback, like listening to social media and making good surveys, and how to make plans to fix what customers are worried about and make them like your business more.
Apoia's Unique Features
Develop skills
Enhance the practical skills listed below
Look at customer data: Learn the best ways to understand the information customers give us.
Decide what feedback matters most: Learn to see which customer ideas you can really use.
Use what customers say: Make sure customer ideas are part of the important choices your business makes.
Make surveys: Create surveys that get real and helpful feedback.
Tell customers about changes: Let customers know clearly when you make changes based on their feedback.
Suggested summary
Workload: between 4 and 360 hours
Before beginning, feel free to change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course focused on personal and professional development. It is not akin to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.