CSAT Course
What will I learn?
Improve your product design skills with our CSAT Course, designed for professionals who want to be good at understanding how happy customers are. You'll learn plans that work, make sure they match what your company wants to achieve, and create real plans to make things better. You'll also learn to look at information, find out what's happening, and compare your work with other companies in the tech business. You'll get better at talking about what you find and what you suggest to do. This course is short but good, and it will help you find places where you can improve and make customers even happier.
Apoia's Unique Features
Develop skills
Enhance the practical skills listed below
Develop plans that work: Create and do plans that match what your company wants to do.
Master CSAT: Understand how to use CSAT to make customers feel better.
Talk well to people: Share data and what you've learned clearly with people who need to know.
Look at data carefully: Find out what's happening and clean the data so your analysis is correct.
Compare with other companies: Use and research what other companies are doing to improve your own work.
Suggested summary
Workload: between 4 and 360 hours
Before beginning, feel free to change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course focused on personal and professional development. It is not akin to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.