Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifetime course
What will I learn?
Take your call center job to the next level with our CRM Systems Technician Training. This training is designed to make you an expert in making CRM systems work their best for your call center. You'll learn all about how CRMs are set up, how to find problems in the system, and what features are most important for call centers. Keep up with the newest CRM technology and learn how to train others to use it well. Become a master at looking at data, decide what success looks like, and always look for ways to improve. You'll get hands-on experience testing, making sure the system is working well, and adding new features smoothly. Sign up now and become a CRM expert!
Live mentoring rooms weekly
Count on our team of specialists to support you weekly
Imagine learning something while clearing your doubts with people who already work in it? At Apoia, this is possible
Access open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other fields and address your professional challenges.
Learning outcomes
Enhance your development of the practical skills listed below
Make the CRM setup work better for improved call center performance.
Find and fix problems in the CRM system so everything runs smoothly.
Study CRM features to see how they can make the call center more efficient.
Create training materials to help people use the CRM system effectively.
Use what you learn from the data to keep making things better.