Customer Service: Soft Skills Fundamentals Course
CertificatePreview
Content is always updated in your course.
Content is always updated in your course.
Take your call center work to the next level with our Basic Soft Skills Training for Customer Service. Learn to feel how customers feel so you can connect with them better. Improve how you talk to people, both with your words and your actions, making sure you're clear and easy to understand. Find out how to handle customers who are vexing you by calming them down and making sure they know what to expect. Develop ways to solve problems and listen well so you know what customers really need. Always try to get better by thinking about yourself and setting goals. Join us now for training that's useful and top-notch.
Count on our team of specialists to assist you weekly
Imagine learning while getting your questions answered by people who already work in the field? At Apoia, this is possible
Access open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other fields and resolve your professional challenges.
Strengthen the development of the practical skills listed below
Learn to feel for others: Connect with customers on an emotional level for better service.
Follow up well: Make sure customers are happy by checking in with them on time.
Talk clearly: Make your speaking and body language better for dealing with people.
Learn to calm people down: Handle hard customers by easing tension.
Listen carefully: Understand what customers need by paying close attention.