Customer Service: Soft Skills Fundamentals Course
CertificatePreview
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Imarisha kazi yako kwenye kituo cha kupigia simu kwa kozi yetu ya Huduma kwa Wateja: Mafunzo ya Msingi ya Ujuzi Laini. Kuwa bingwa wa uelewa kwa kuhisi hisia za mteja na kujenga uhusiano wa kihisia. Boresha mawasiliano kwa kutumia mbinu za maneno, zisizo za maneno, na ufupi. Jifunze jinsi ya kushughulikia wateja wagumu kwa kutuliza hali na kusimamia matarajio. Buni mikakati ya utatuzi wa shida na ujuzi wa kusikiliza kwa makini ili kugundua mahitaji ya wateja. Jitolee kuboresha kila mara kupitia kujitafakari na malengo ya maendeleo binafsi. Jiunge sasa kwa ujifunzaji wa kivitendo na wa hali ya juu.
Weekly live mentoring sessions
Count on our team of specialists to assist you every week
Imagine learning something while clarifying doubts with professionals already working in the field? At Apoia, this is possible
Gain access to open sessions with various market professionals
Expand your network
Exchange experiences with specialists from other areas and tackle your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Kuwa bingwa wa uelewa: Ungana kihisia na wateja kwa huduma bora.
Ufuatiliaji mzuri: Hakikisha wateja wameridhika kwa ufuatiliaji wa wakati.
Mawasiliano ya wazi: Boresha ujuzi wa mawasiliano ya maneno na yasiyo ya maneno.
Ujuzi wa kutuliza hali: Tatua migogoro na wateja wagumu kwa utulivu.
Kusikiliza kwa makini: Elewa mahitaji ya wateja kupitia usikilizaji wa makini.