Call Center Supervisor Course
What will I learn?
Take your career higher with our Call Centre Supervisor Training Programme, weh designed to give you the skills you need to succeed. Learn how to use key performance indicators (KPIs) to make your team work better and make customers happy. Learn to handle difficult situations (escalations) by talking well and working together as a team. Face problems like people leaving their jobs often and keeping the quality of work high. Make things better by using Six Sigma, Lean Management, and new technology. Make plans that you can actually do, with clear goals and good use of resources. Join us and change the way you supervise people today!
Apoia's Unique Features
Develop skills
Strengthen the development of the practical skills listed below
Master KPIs: Make the team work better and make customers happier.
Resolve Escalations: Handle and sort out customer problems well.
Optimize Processes: Use Six Sigma and Lean management ways of doing things.
Enhance Communication: Learn how to talk well and work together as a team.
Action Planning: Plan how to use resources and set clear goals that you can measure.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.