Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Take your career higher with our Call Centre Supervisor Training Programme, weh designed to give you the skills you need to succeed. Learn how to use key performance indicators (KPIs) to make your team work better and make customers happy. Learn to handle difficult situations (escalations) by talking well and working together as a team. Face problems like people leaving their jobs often and keeping the quality of work high. Make things better by using Six Sigma, Lean Management, and new technology. Make plans that you can actually do, with clear goals and good use of resources. Join us and change the way you supervise people today!
Weekly live mentoring sessions
Rely on our specialist team to assist you every week
Imagine acquiring knowledge while having your questions answered by professionals already working in the field? At Apoia, this becomes reality.
Access open sessions with various market professionals.
Expand your network.
Exchange experiences with specialists from other fields and tackle your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Master KPIs: Make the team work better and make customers happier.
Resolve Escalations: Handle and sort out customer problems well.
Optimize Processes: Use Six Sigma and Lean management ways of doing things.
Enhance Communication: Learn how to talk well and work together as a team.
Action Planning: Plan how to use resources and set clear goals that you can measure.