Customer Experience Course
What will I learn?
Take your job at the call center to another level with this 'How to Treat Your Customer Well' Course. It will help you understand how to talk to customers properly. You will learn the difference between just helping a customer and making them feel good. We will also learn how to measure if we are doing a good job using things like KPIs, and how to use customer feedback to get better. You will even learn about new technologies like AI and how to use different ways to talk to customers, like phone, WhatsApp, and social media. We will teach you how to talk to customers in a way that makes them happy, understand their needs, and reply to them quickly. Join us and become a master at making customers feel well taken care of!
Apoia's Unique Features
Develop skills
Strengthen the development of the practical skills listed below
Become a Master at Customer Experience: Know the difference between just giving service and making a customer feel good.
Understand KPIs: Learn how to check and understand the important numbers that show how well we are doing.
Improve Communication: Make our ways of talking to customers (like phone and WhatsApp) even better.
Use Personalization: Talk to each customer in a way that suits their own needs.
Reply Faster: Get better at answering customer questions quickly.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.