Customer Service Skills Course
What will I learn?
Improve your call centre career with our Customer Service Skills Training Programme, designed to make your problem-solving skills sharp, help you communicate well, and handle conflicts like a pro. Learn to be understanding and use your head well to connect with customers and make them trust you. Find out how to handle what people say, check if they are happy, and keep improving things. Learn to sort out your work and stay professional even when things are tough. Join us now to change your customer service skills and make customers very happy.
Apoia's Unique Features
Develop skills
Strengthen the development of the practical skills listed below
Become a problem-solving expert: Find and use good solutions quickly.
Communicate better: Use your words and body language to get your message across clearly.
Build customer trust: Make strong relationships with customers by doing things the right way.
Handle conflicts well: Solve problems with a cool head and good talking skills.
Use time wisely: Balance your work and put customer needs first.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.