Customer Service: Soft Skills Fundamentals Course
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Improve your customer service career with our Customer Care: Essential Life Skills Course. Learn to be understanding by knowing what customers feel and connecting with them. Get better at talking to people clearly, both with words and how you act. Find out how to handle customers who are not happy by calming them down and making sure they know what to expect. Develop ways to solve problems and listen carefully to know what customers want. Always try to get better by thinking about what you do and setting goals for yourself. Join us now for useful and quality learning.
Weekly live mentoring sessions
Rely on our specialist team to assist you every week
Imagine acquiring knowledge while having your questions answered by professionals already working in the field? At Apoia, this becomes reality.
Access open sessions with various market professionals.
Expand your network.
Exchange experiences with specialists from other fields and tackle your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Learn to be understanding: Connect with customers' feelings for better service.
Follow-up well: Make sure customers are happy by checking on them quickly.
Talk clearly: Get better at talking and acting when you're with people.
Calm people down: Handle problems with unhappy customers in a calm way.
Listen carefully: Know what customers want by listening well.