Customer Service: Soft Skills Fundamentals Course
What will I learn?
Improve your customer service career with our Customer Care: Essential Life Skills Course. Learn to be understanding by knowing what customers feel and connecting with them. Get better at talking to people clearly, both with words and how you act. Find out how to handle customers who are not happy by calming them down and making sure they know what to expect. Develop ways to solve problems and listen carefully to know what customers want. Always try to get better by thinking about what you do and setting goals for yourself. Join us now for useful and quality learning.
Apoia's Unique Features
Develop skills
Strengthen the development of the practical skills listed below
Learn to be understanding: Connect with customers' feelings for better service.
Follow-up well: Make sure customers are happy by checking on them quickly.
Talk clearly: Get better at talking and acting when you're with people.
Calm people down: Handle problems with unhappy customers in a calm way.
Listen carefully: Know what customers want by listening well.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.