De-Escalating Conversations For Customer Service Course
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Learn the proper ways of settling tough customer talks with our Customer Care Course, made for people working in call centres who want to improve their skills. You will learn how to solve disagreements well, handle stress, and find ways to fix problems. Improve your listening skills, showing care, and talking clearly. Become good at writing things down and reporting, and do more than what customers expect by knowing what they want and handling their complaints with respect. Improve your customer care skills today.
Weekly live mentoring sessions
Rely on our specialist team to assist you every week
Imagine acquiring knowledge while having your questions answered by professionals already working in the field? At Apoia, this becomes reality.
Access open sessions with various market professionals.
Expand your network.
Exchange experiences with specialists from other fields and tackle your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Master calming things down: Quietly settle disagreements with good methods.
Improve talking: Use care and clear talk for strong relationships.
Handle stress: Stay calm and professional even when things are hard.
Solve problems: Find the main reasons for problems and use real solutions.
Customer excellence: Go beyond what customers expect and handle complaints politely.