De-Escalating Conversations For Customer Service Course
What will I learn?
Learn the proper ways of settling tough customer talks with our Customer Care Course, made for people working in call centres who want to improve their skills. You will learn how to solve disagreements well, handle stress, and find ways to fix problems. Improve your listening skills, showing care, and talking clearly. Become good at writing things down and reporting, and do more than what customers expect by knowing what they want and handling their complaints with respect. Improve your customer care skills today.
Apoia's Unique Features
Develop skills
Strengthen the development of the practical skills listed below
Master calming things down: Quietly settle disagreements with good methods.
Improve talking: Use care and clear talk for strong relationships.
Handle stress: Stay calm and professional even when things are hard.
Solve problems: Find the main reasons for problems and use real solutions.
Customer excellence: Go beyond what customers expect and handle complaints politely.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.