Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What I will learn?
Elevate your call center career with our Telephone Operator Course, designed to enhance your skills in customer service excellence, problem-solving, and time management. Master the art of building rapport, handling difficult customers, and ensuring satisfaction. Develop effective communication strategies, including verbal and non-verbal cues, and active listening. Learn conflict resolution, professionalism, and emotional intelligence to manage stress and emotions. Join now for a practical, high-quality learning experience that fits your schedule.
Live mentoring rooms weekly
Count on our team of specialists to help you weekly
Imagine learning something while clearing your doubts with people who already work with it? At Apoia this is possible
Have access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other areas and solve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master customer rapport: Build trust and connection with every call.
Resolve conflicts swiftly: Use negotiation and de-escalation techniques effectively.
Enhance communication: Excel in verbal, non-verbal, and active listening skills.
Optimize time management: Prioritize tasks and handle calls efficiently.
Boost emotional intelligence: Manage stress and empathize with customers.