Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Level up your call centre career with our Performance Analyst Course, designed to empower professionals with essential skills in data analysis and reporting. Master data cleaning, visualisation, and statistical methods to interpret trends and patterns effectively. Learn to define and measure key performance indicators, enhance communication through structured reports, and leverage time series analysis for forecasting. Gain the expertise to drive performance improvements and make data-driven decisions with confidence.
Live mentoring rooms weekly
Count on our team of specialists to help you weekly
Imagine learning something while clearing your doubts with people who already work with it? At Apoia this is possible
Have access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other areas and solve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master data visualisation: Create and interpret impactful visual reports.
Analyse performance metrics: Define and measure key call centre KPIs.
Conduct statistical analysis: Apply methods for hypothesis testing and regression.
Communicate insights effectively: Structure and present analytical findings clearly.
Identify trends and patterns: Use time series analysis for forecasting.