Customer Service: Handling Abusive Customers Course
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Master the art of dealing with abusive customers with our comprehensive course designed for call centre professionals. Enhance your communication skills with active listening, empathy, and tone management. Learn conflict resolution through negotiation, de-escalation, and problem-solving. Improve documentation with effective CRM use and accurate reporting. Prioritise self-care and stress management while understanding customer rights and company policies. Elevate your emotional intelligence and professionalism in challenging interactions. Enrol now to transform your customer service approach.
Live mentoring rooms weekly
Count on our team of specialists to help you weekly
Imagine learning something while clearing your doubts with people who already work with it? At Apoia this is possible
Have access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other areas and solve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master active listening to enhance customer interactions.
Employ de-escalation techniques to resolve conflicts smoothly.
Utilise CRM systems for efficient record-keeping and reporting.
Develop self-regulation skills to manage stress effectively.
Understand legal aspects and customer rights in service.