Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Take your call centre career to the next level with our CRM Systems Technician Course, designed to boost your expertise in optimising CRM systems for maximum efficiency. Delve into CRM architecture, identify system loopholes, and explore essential features tailored for call centres. Stay ahead with the latest CRM technologies and learn to conduct effective training sessions. Master data analysis, define success metrics, and implement continuous improvement strategies. Gain practical skills in testing, quality assurance, and seamless feature integration. Join now to transform your CRM capabilities, bru!
Live mentoring rooms weekly
Count on our team of specialists to help you weekly
Imagine learning something while clearing your doubts with people who already work with it? At Apoia this is possible
Have access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other areas and solve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Optimise CRM architecture for enhanced call centre performance.
Identify and resolve CRM system loopholes for seamless operations.
Analyse CRM features to boost call centre efficiency.
Develop training materials for effective CRM user support.
Implement continuous improvement strategies using data insights.