Business Etiquette: Phone, Email, And Text Course
What will I learn?
Learn the proper ways of communicating professionally with our Business Etiquette: Phone, Email, and Text Course, specially designed for Business Intelligence professionals in Zambia. Improve your skills on how to write emails and texts in a polite and professional way, and how to handle important messages quickly. Learn how to arrange your emails so they make sense, stay professional, and understand different cultural practices. Get better at talking on the phone by listening carefully and dealing with customers the right way. Make your career better by explaining complicated information clearly and working well with different teams.
Apoia's Unique Offerings
Develop your skills
Enhance your practical skills listed below
Write texts properly: Learn how to write business texts in a way that sounds right.
Email skills: Write short and professional emails that are easy to understand.
Understand cultures: Learn about different cultures so you can have good relationships with people.
Phone skills: End phone calls confidently and handle customer problems well.
Talking about data: Explain difficult information clearly when talking about business intelligence.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters similar to the examples below
This is a free course aimed at personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your professional journey.