Building Rapport With Customers Course
What will I learn?
Improve your skills at the call centre with our Building Good Relationships with Customers Course. Learn how to understand how customers think, manage tricky feelings, and know what they need exactly. Make your chats better by using technology, good communication, and managing your time well. Create ways to solve problems, handle complaints without stress, and change hard situations into chances. Build trust, make each chat personal, and always be positive so customers stay with us for a long time. Join now to make your customer service the best!
Apoia's Unique Offerings
Develop your skills
Enhance your practical skills listed below
Master emotional intelligence: Handle customer feelings with care and understanding.
Enhance communication: Learn how to talk clearly, simply, and effectively.
Optimize time management: Balance being quick and giving good service.
Solve problems creatively: Find out what's causing problems and come up with new solutions.
Build trust: Create good connections and make customer chats personal and confident.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters similar to the examples below
This is a free course aimed at personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your professional journey.