Customer Experience Specialist Course
What will I learn?
Boost your call centre career with our Customer Experience Specialist Course, Zambian Edition. Become a master at developing strategies by putting change management into practice and creating plans that put the customer first. Improve how you communicate by actively listening and using conversation skills that work well. Learn how to gather and study feedback, chart out the customer's journey, and find key points of contact. Get a better understanding of how call centres work, tackle problems head-on, and improve performance tracking. Plan and carry things out carefully by setting KPIs and managing resources effectively.
Apoia's Unique Offerings
Develop your skills
Enhance your practical skills listed below
Master change management to improve customer experiences.
Develop customer-focused strategies for call centres.
Become excellent at active listening and communicating clearly.
Analyze feedback to make continuous improvements.
Map out customer journeys to spot and fix problems.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters similar to the examples below
This is a free course aimed at personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your professional journey.