Customer Service: Handling Abusive Customers Course
Content continually updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Learn how to handle customers who are being difficult with this course designed for people working in call centres and other customer service roles. You'll get better at talking to people by really listening, showing you understand, and controlling how you sound. Learn how to sort out problems by talking things through, calming things down, and finding solutions. Get better at keeping records by using CRM systems properly and writing good reports. Remember to look after yourself and deal with stress, while also knowing what customers are allowed to do and what your company's rules are. Become more emotionally intelligent and professional when things get tough. Sign up now to change the way you deal with customers.
Live mentoring sessions weekly
Rely on our specialists to support you weekly
Imagine learning something while clearing your doubts with people who already work in the field? With Apoia, this is possible.
Gain access to open sessions with various industry professionals.
Expand your network.
Exchange experiences with specialists from other fields and resolve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Get really good at listening so you can talk to customers better.
Use ways to calm things down when customers are getting angry.
Use CRM systems to keep good records and write reports properly.
Learn how to control yourself so you can deal with stress well.
Understand the laws and what customers are allowed to do when they're getting service.