Customer Service: Handling Abusive Customers Course
What will I learn?
Learn how to handle customers who are being difficult with this course designed for people working in call centres and other customer service roles. You'll get better at talking to people by really listening, showing you understand, and controlling how you sound. Learn how to sort out problems by talking things through, calming things down, and finding solutions. Get better at keeping records by using CRM systems properly and writing good reports. Remember to look after yourself and deal with stress, while also knowing what customers are allowed to do and what your company's rules are. Become more emotionally intelligent and professional when things get tough. Sign up now to change the way you deal with customers.
Apoia's Unique Offerings
Develop your skills
Enhance your practical skills listed below
Get really good at listening so you can talk to customers better.
Use ways to calm things down when customers are getting angry.
Use CRM systems to keep good records and write reports properly.
Learn how to control yourself so you can deal with stress well.
Understand the laws and what customers are allowed to do when they're getting service.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters similar to the examples below
This is a free course aimed at personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your professional journey.