Customer Service: Soft Skills Fundamentals Course
Content continually updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Improve your chances of getting a job in a call centre or customer service by taking our Customer Service: Basic Soft Skills Course. Learn to be understanding by paying attention to how customers are feeling and connecting with them on a personal level. Get better at talking to people by using good speaking, body language, and clear communication skills. Learn how to deal with customers who are upset by calming them down and managing what they expect. Develop ways to solve problems and listen carefully to understand what customers need. Promise to keep getting better by thinking about yourself and setting goals for your own growth. Sign up now for useful, quality lessons.
Live mentoring sessions weekly
Rely on our specialists to support you weekly
Imagine learning something while clearing your doubts with people who already work in the field? With Apoia, this is possible.
Gain access to open sessions with various industry professionals.
Expand your network.
Exchange experiences with specialists from other fields and resolve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Be understanding: Connect with customers' feelings to give better service.
Follow-up properly: Make sure customers are happy by following up with them on time.
Communicate clearly: Improve how you talk and use body language when interacting with people.
Calm people down: Resolve problems peacefully with difficult customers.
Listen carefully: Understand what customers need by paying attention when they talk.