Customer Service: Soft Skills Fundamentals Course
What will I learn?
Improve your chances of getting a job in a call centre or customer service by taking our Customer Service: Basic Soft Skills Course. Learn to be understanding by paying attention to how customers are feeling and connecting with them on a personal level. Get better at talking to people by using good speaking, body language, and clear communication skills. Learn how to deal with customers who are upset by calming them down and managing what they expect. Develop ways to solve problems and listen carefully to understand what customers need. Promise to keep getting better by thinking about yourself and setting goals for your own growth. Sign up now for useful, quality lessons.
Apoia's Unique Offerings
Develop your skills
Enhance your practical skills listed below
Be understanding: Connect with customers' feelings to give better service.
Follow-up properly: Make sure customers are happy by following up with them on time.
Communicate clearly: Improve how you talk and use body language when interacting with people.
Calm people down: Resolve problems peacefully with difficult customers.
Listen carefully: Understand what customers need by paying attention when they talk.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters similar to the examples below
This is a free course aimed at personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your professional journey.