Dealing With Difficult Customers Course
What will I learn?
Learn how to handle customers who are giving you a hard time with our 'Dealing with Difficult Customers Course.' This course is made for people who work in call centres, and it will give you good lessons on how to talk to people properly, how to make customers trust you, and how to really listen to what they are saying. You will learn how to find out what the problem is, how to find solutions, and how to stay calm even when you are stressed. You will also get better at seeing how customers are feeling and how to sort out arguments, so you can always give good service that makes customers happy and helps you do well at work.
Apoia's Unique Offerings
Develop your skills
Enhance your practical skills listed below
Get good at talking to people: Make your words clear so you can talk to people better.
Make customers trust you: Be reliable and make sure you always give good service.
Learn to listen properly: Pay attention to what customers are worried about.
Solve problems quickly: Find out what is wrong and fix it fast.
Learn to stay calm: Know what makes you stressed and find ways to balance your work and life.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters similar to the examples below
This is a free course aimed at personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your professional journey.