Phone-Based Customer Service Course
What will I learn?
Boost your call centre career with our Telephone Customer Service Course. Learn important skills like telephone manners, handling calls properly, and sounding professional. You'll learn how to connect with customers, make them happy, and manage what they expect. Improve your stress management with time management and looking after yourself. Develop ways to solve problems quickly and communicate well, including showing you care and listening carefully. Always be willing to learn from feedback and think about how you can improve. Join now for a course that will change things for the better!
Apoia's Unique Offerings
Develop your skills
Enhance your practical skills listed below
Manage calls properly: Handle and direct customer interactions effectively.
Connect with customers: Build trust and relationships with everyone you talk to.
Solve problems quickly: Find fast and effective solutions to issues.
Communicate clearly: Use simple language and show you care to be easily understood.
Manage stress: Stay calm and take care of yourself when things get tough.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters similar to the examples below
This is a free course aimed at personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your professional journey.